Google is Working to Address Issues of Disclosure with Duplex AI

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Isn't that terrifying?! Not only did the assistant's voice sound natural and human-like, it only introduced itself as calling "for a client" not, "Hello, this is a ROBOT".

The demonstration of the technology at the conference was both impressive and startling. What's more, it's created to make phone calls on your behalf, such as booking a table at a restaurant or an appointment at a hair salon. The company said it still needs to test how people respond to it. If AI Duplex uses a human name to gain human trust, then clearly there is an element of deception and the AI would be acting unethically.

Google is preparing to roll out some impressive new features to its flagship AI this summer. Every single session at the conference was there to help developers improve their tactics for gaining or retaining users to make money. "Thanks to our progress in language understanding, you'll soon be able to have a natural back-and-forth conversation", with Assistant, Pichai said.

But even though this huge leap in technology from where we are, it raises questions on whether this is ethically right and will it cause problems in the society later down the line. Based on a Google blog post, we know Duplex isn't an A.I. chatterbox capable of open-ended conversations. "We want to be clear about the intent of the call so businesses understand the context", they added. And surprisingly, the staff didn't even recognized that it is not a real human. This makes the command giving process easier for the user. "One proposal: "Turing Red Flag law" - bots should be designed so that it's clear they're bots; they should also identify themselves as bots up front". Already Google has said that it can connect with more than 5,000 devices for your home.

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And for many this poses an ethical concern.

There are still questions around this process of making a machine speak to humans without identifying itself and Google stands by its word to make the disclosure element part of the deal before it is commercially released.

Perhaps the most talked-about announcement from Google is a new artificial intelligence voice technology called "Duplex" that works with Google's virtual Assistant. However, details about the disclosure have not yet been shared, as Google simply says it is designing Duplex with disclosure built in but the consequences of this technology falling into the wrong hands are tremendous. With the second developer preview came a handful of changes and new features to the Android operating system that will give users something to look forward to no matter how big or small, such as the new security features or the slight design change of the heads-up notifications.

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