But some have questioned whether Starbucks fell short by not announcing immediate discipline for the store employees who called police.
"When I walk in and I don't order anything and I'm dressed like this, no manager is calling the police on me", Cohen told CBS News correspondent Michelle Miller. On their Facebook page - titled "Shut Down Starbucks!" - they alleged the Philadelphia police "have once again demonstrated their inherent white supremacy and inability to serve the black community". Meanwhile, speaking exclusively to 6abc Action News, Police Commissioner Richard Ross says he stands by the officers who made the arrest saying they were simply following procedure.
Starbucks promises to look at racial profiling and "will need to address (that). with internal guidelines, but big companies like Starbuck's understand something they will never communicate publicly: You have limited control over what a few of your ignorant employees do", he said. "I hope to meet personally with the two men who were arrested to offer a face-to-face apology", his statement reads.
The arrest was captured on video and set off a mortifying cluster of events that included demonstrations in front of that same Starbucks, calls for a nationwide boycott of the chain and profuse apologies from the company's chief executive Kevin Johnson. When that's the reality, officers must exhaust all other options - even if it means spending more time impressing upon a store manager why her thinking is wrongheaded instead of telling the men to leave.
The apology speaks for itself, but the explanation of the call, er, doesn't.
In the video, he noted that the blame for the occurrence-which he called "reprehensible"-rests with him, not the manager of the store where it occurred". Giving the man the once-over the manager or the shift supervisors hesitates and says, 'Have you bought anything? How many times has this store called for police removal of other non-customers, and under what circumstances? The pair repeatedly refused to leave when politely asked to do so by the employees and officers, he said.
Body found amid search for SoCal family after SUV swept into river
Officials found no skid marks to indicate sudden acceleration or braking, according to a search-warrant affidavit. Three children - Devonte, 15, Hannah, 16, and Sierra, 12 - remaining missing and are feared to be dead.
Also on Monday afternoon, the National Association for the Advancement of Colored People said in a statement that the arrests represented "another ominous signal on the increasingly unsafe environment for African-Americans".
The men were taken to a police station and released when it became clear Starbucks didn't want to press charges.
"To me it was all lip service", said Johnson, whose district includes the Rittenhouse Square neighborhood. "And they did just that".
"Starbucks' CEO was painfully unprepared for the eruption of the reputation quake triggered by the firm's abuse of two African American men", Schiffer said. "They were professional in all their dealings with these gentlemen". I am still not convinced that the men had to be arrested to solve the matter.
Representatives for the two men could not immediately be reached.
"We apologize to the two individuals and our customers and are disappointed this led to an arrest", the company said in a statement.
A Starbucks spokesperson told CNN that the meeting could take place this week while Johnson is in the area addressing the controversy over the arrests. No word on whether frappuccinos were served.